{"id":19841,"date":"2023-04-20T10:50:42","date_gmt":"2023-04-20T10:50:42","guid":{"rendered":"https:\/\/techmaina.com\/?p=19841"},"modified":"2023-04-20T10:51:01","modified_gmt":"2023-04-20T10:51:01","slug":"why-call-recording-is-needed","status":"publish","type":"post","link":"https:\/\/techmaina.com\/why-call-recording-is-needed\/","title":{"rendered":"Call Recording: Why is it Needed and How to Get it?"},"content":{"rendered":"<p>Recording telephone conversations between employees and customers has already become a normal part of businesses.<\/p>\n<p>Some people think that we are facing another fashion trend that will soon come to naught. However, there are so many benefits of such collusion so this thought is meaningless.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-19846 size-full\" title=\"Call Recording Why is it Needed and How to Get it\" src=\"https:\/\/techmaina.com\/wp-content\/uploads\/2023\/04\/Call-Recording-Why-is-it-Needed-and-How-to-Get-it.png\" alt=\"Call Recording Why is it Needed and How to Get it\" width=\"700\" height=\"370\" srcset=\"https:\/\/techmaina.com\/wp-content\/uploads\/2023\/04\/Call-Recording-Why-is-it-Needed-and-How-to-Get-it.png 700w, https:\/\/techmaina.com\/wp-content\/uploads\/2023\/04\/Call-Recording-Why-is-it-Needed-and-How-to-Get-it-300x159.png 300w, https:\/\/techmaina.com\/wp-content\/uploads\/2023\/04\/Call-Recording-Why-is-it-Needed-and-How-to-Get-it-150x79.png 150w, https:\/\/techmaina.com\/wp-content\/uploads\/2023\/04\/Call-Recording-Why-is-it-Needed-and-How-to-Get-it-696x368.png 696w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_65 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-663d343e4e9ad\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-663d343e4e9ad\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/techmaina.com\/why-call-recording-is-needed\/#Who_needs_to_record_calls\" title=\"Who needs to record calls?\">Who needs to record calls?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/techmaina.com\/why-call-recording-is-needed\/#Sales_department\" title=\"Sales department\">Sales department<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/techmaina.com\/why-call-recording-is-needed\/#Human_Resource_department\" title=\"Human Resource department\">Human Resource department<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/techmaina.com\/why-call-recording-is-needed\/#Quality_service\" title=\"Quality service\">Quality service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/techmaina.com\/why-call-recording-is-needed\/#Security_Service\" title=\"Security Service\">Security Service<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/techmaina.com\/why-call-recording-is-needed\/#How_can_recording_telephone_conversations_help\" title=\"How can recording telephone conversations help?\">How can recording telephone conversations help?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/techmaina.com\/why-call-recording-is-needed\/#Improving_the_quality_of_service\" title=\"Improving the quality of service\">Improving the quality of service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/techmaina.com\/why-call-recording-is-needed\/#Dispute_Resolution\" title=\"Dispute Resolution\">Dispute Resolution<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/techmaina.com\/why-call-recording-is-needed\/#How_to_get_the_recording_feature_of_phone_calls_in_a_company\" title=\"How to get the recording feature of phone calls in a company?\">How to get the recording feature of phone calls in a company?<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Who_needs_to_record_calls\"><\/span><strong>Who needs to record calls?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The system for recording telephone conversations while using a <a href=\"https:\/\/freezvon.com\/virtual-number\/philippines\" target=\"_blank\" rel=\"noopener\">virtual number Philippines<\/a> is used not only by managers of the sales department. Let\u2019s take a look at how each line of business can benefit from call recording.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Sales_department\"><\/span><strong>Sales department<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you limit yourself to only one department where you can implement call recording, then most managers and business owners will choose the sales department with a probability of 99%. Why? Because the success or failure of a particular transaction directly depends on the words and actions of a manager. If you break down the dialogue between an employee and a client into separate moments, recording calls allows you to assess whether the manager adheres to the script, whether he\/she tries to understand the needs of the client and offer him\/her a personal solution, what tone the person communicates with the interlocutor, etc. Sometimes it might happen that advertising money is wasted because applications disappear precisely at the level of managers.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-19843 size-full\" title=\"Sales department\" src=\"https:\/\/techmaina.com\/wp-content\/uploads\/2023\/04\/Sales-department.jpg\" alt=\"Sales department\" width=\"700\" height=\"259\" srcset=\"https:\/\/techmaina.com\/wp-content\/uploads\/2023\/04\/Sales-department.jpg 700w, https:\/\/techmaina.com\/wp-content\/uploads\/2023\/04\/Sales-department-300x111.jpg 300w, https:\/\/techmaina.com\/wp-content\/uploads\/2023\/04\/Sales-department-150x56.jpg 150w, https:\/\/techmaina.com\/wp-content\/uploads\/2023\/04\/Sales-department-696x259.jpg 696w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Human_Resource_department\"><\/span><strong>Human Resource department<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Here you can evaluate the professionalism level of HR managers when they communicate with applicants. This is especially important when searching for candidates for rare positions. For example, when looking for programmers who own a certain technology stack.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Quality_service\"><\/span><strong>Quality service<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>It is equally important to check the quality of the claims department. It is the specialists of this service who most often encounter dissatisfied customers of the company who have complaints.<\/p>\n<p>Therefore, it is very important to know how the dialogue is conducted and find ways to solve the problem in order to prevent more serious conflicts.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Security_Service\"><\/span><strong>Security Service<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Listening to telephone conversations of security personnel also makes sense. For example, you can check whether there has been a leak of confidential data or other illegal activities. This option is very relevant for some companies and departments whose employees own confidential data. This requires regular recording of phone calls and listening to capture and prevent disclosure.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_can_recording_telephone_conversations_help\"><\/span><strong>How can recording telephone conversations help?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Improving_the_quality_of_service\"><\/span><strong>Improving the quality of service<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>First of all, the recording of telephone conversations is needed to check the personnel. How well do managers know the product? Are sales scripts always used and to what extent are they followed? You can also evaluate the tone of the specialist\u2019s voice, his\/her activity, and other parameters. It is the recording of calls that allows you to find problems that prevent you from increasing the percentage of conversion of applications into real sales.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Dispute_Resolution\"><\/span><strong>Dispute Resolution<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Recorded conversations are the only way to establish the truth in a conflict situation between a manager and a client. Therefore, it is important that your telephony not only allows you to record calls but also stores data for a long time.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_get_the_recording_feature_of_phone_calls_in_a_company\"><\/span><strong>How to get the recording feature of phone calls in a company?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>This does not require special software today. It is enough to install virtual telephony, in which this function is already implemented. For example, the cloud PBX from Freezvon allows you to record and store calls. Don\u2019t forget that the above-mentioned option is not just trendy but a 100% important solution for companies.<\/p>\n<p>In addition, there are many other useful features for businesses inside the virtual telephone exchange. This is a voice menu, scenarios for call forwarding, detailed statistics, the ability to get multichannel numbers, and much more. Contact our professionals to get more useful data and make sure that offered solutions are suitable for your business.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Recording telephone conversations between employees and customers has already become a normal part of businesses. Some people think that we are facing another fashion trend that will soon come to naught. However, there are so many benefits of such collusion so this thought is meaningless. Who needs to record calls? The system for recording telephone [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":19846,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[1],"tags":[3351],"_links":{"self":[{"href":"https:\/\/techmaina.com\/wp-json\/wp\/v2\/posts\/19841"}],"collection":[{"href":"https:\/\/techmaina.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techmaina.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techmaina.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/techmaina.com\/wp-json\/wp\/v2\/comments?post=19841"}],"version-history":[{"count":5,"href":"https:\/\/techmaina.com\/wp-json\/wp\/v2\/posts\/19841\/revisions"}],"predecessor-version":[{"id":19848,"href":"https:\/\/techmaina.com\/wp-json\/wp\/v2\/posts\/19841\/revisions\/19848"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/techmaina.com\/wp-json\/wp\/v2\/media\/19846"}],"wp:attachment":[{"href":"https:\/\/techmaina.com\/wp-json\/wp\/v2\/media?parent=19841"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techmaina.com\/wp-json\/wp\/v2\/categories?post=19841"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techmaina.com\/wp-json\/wp\/v2\/tags?post=19841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}